Delivery Policy
Effective Date: March 31, 2025
At Coreali, we are committed to ensuring that your orders are delivered in a timely and efficient manner. Below are the details regarding our delivery policy.
1. Shipping Locations
Coreali ships to both domestic and international locations. We offer shipping to various countries worldwide, ensuring that our premium pet food products are accessible to pet owners globally. Please check the available shipping options during the checkout process to confirm delivery availability in your region.
2. Processing Time
All orders placed on our website are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the following business day. Once your order has been processed and shipped, you will receive an email notification with tracking details so you can monitor the status of your shipment.
3. Shipping Methods
We offer multiple shipping methods based on the delivery location. Shipping costs are calculated at checkout and are based on the weight of your order and your location. Delivery times may vary depending on the shipping method selected. Below are the general estimated delivery times:
Domestic Orders (Within the United States):
Standard Shipping: 3-7 business days
Expedited Shipping: 1-3 business days
International Orders:
Standard International Shipping: 7-14 business days
Expedited International Shipping: 5-10 business days
4. Shipping Charges
Shipping charges will be calculated at checkout based on your location and the size/weight of your order. Coreali strives to provide competitive and transparent shipping rates, and all shipping costs will be clearly displayed during the checkout process before you complete your order.
5. Delivery Delays
While we strive to ensure timely delivery, please note that delivery times are estimates and may be subject to delays due to weather, customs processing, or other unforeseen circumstances. Coreali cannot be held responsible for delays caused by third-party shipping carriers, customs clearance, or other factors outside our control.
6. Order Tracking
Once your order has been shipped, you will receive an email containing tracking information so you can follow the progress of your package. Please allow up to 24 hours for tracking information to be updated in the system after you receive the shipping confirmation email.
7. Address Accuracy
It is important to provide accurate shipping information to ensure prompt delivery. Please double-check your shipping address before completing your order. Coreali cannot be held responsible for delayed or returned shipments due to incorrect or incomplete address information. If you notice an error with your shipping details, please contact us immediately at info@coreali.xyz or call us at 307-621-0431.
8. International Shipping and Customs
For international orders, please note that customs duties, taxes, and fees may be assessed upon arrival in the destination country. These charges are the responsibility of the recipient, and Coreali does not have control over or knowledge of these charges. We recommend checking with your local customs office for more information on any additional fees before placing an order.
9. Missing or Lost Packages
If your package is lost in transit or not delivered within the expected timeframe, please contact us at info@coreali.xyz. We will work with our shipping partners to investigate and resolve the issue. If a package is confirmed as lost, we will assist you in processing a replacement order or issuing a refund, depending on the situation.
10. Customer Support
If you have any questions or need assistance with your delivery, please don’t hesitate to contact us. Our customer service team is available to help with tracking inquiries, address changes, or any other delivery-related issues.
📍 4599 Thorn Street, Garden Grove, California, United States
☎ 307-621-0431
✉ info@coreali.xyz
🌐 https://coreali.xyz/