Refund and Return Policy
Effective Date: March 31, 2025
At Coreali, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward return and refund process to ensure your peace of mind. Please read our policy below for full details on how returns and refunds are handled.
1. Returns
We accept returns on eligible products within 30 days of purchase. To be eligible for a return, the product must meet the following criteria:
The product must be unused and in its original condition.
The product must be in its original packaging, including any tags or labels.
Proof of purchase is required (order number, receipt, or email confirmation).
2. Non-Returnable Items
Certain items cannot be returned due to hygiene or safety reasons, including:
Opened or partially used pet food or treats
Customized products or items marked as non-returnable
3. How to Return a Product
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@coreali.xyz or call us at 307-621-0431. Provide your order number and a description of the product you wish to return.
Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Ship the Item: Package the product securely and return it to the address provided by our customer service team. Please note that you are responsible for the cost of return shipping, unless the item is defective or damaged upon arrival.
4. Refunds
Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
5. Exchanges
If you wish to exchange a product for another size or item, please follow the same process as a return. After we receive the returned item, we will process your exchange and ship the new product to you.
6. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at info@coreali.xyz or call us at 307-621-0431. We will arrange for a return and provide a full refund or send a replacement at no additional cost. Please provide photos of the damage or defect to assist us in resolving the issue quickly.
7. Exceptions
We reserve the right to refuse returns or issue refunds for products that do not meet the eligibility criteria or are returned outside the specified return period. Items that show signs of excessive wear or misuse may not be accepted for return.
8. Contact Us
If you have any questions about our refund and return policy, or if you need assistance with a return, please contact us at:
📍 4599 Thorn Street, Garden Grove, California, United States
☎ 307-621-0431
✉ info@coreali.xyz
🌐 https://coreali.xyz/